Allied Universal, one of America’s three largest employers with 800,000 employees, operates in the high-stakes private security sector. The challenge wasn’t just responding to crises—it was discovering them early enough to protect reputation and maintain client trust.
The Challenge: Moving from Reactive to Proactive
Leadership often learned about crises from clients first. Overseas monitoring caused delays, and 60–80% of communications work involved rapid crisis response. Without real-time alerts, broadcast visibility, or scalable systems, the team struggled to act quickly.
Allied Universal implemented Critical Mention to consolidate monitoring and crisis response into one system, providing real-time alerts, full media visibility, and structured workflows.
Critical Mention transformed Allied Universal’s operations:
- Real-Time Alerts: Detect issues instantly and notify leadership before clients call.
- Full Media Coverage: Capture and share broadcast, digital, and social media within minutes.
- Scalable Response: Manage multiple crises simultaneously with an expanded, crisis-ready team.
Read the full Allied Universal case study to see how they transformed crisis response from reactive to proactive.
“We are able to monitor and be alerted to critical news stories whenever or wherever we are. Whether it’s at the office, after hours at home, or over the weekend, if something comes up, I can easily forward these critical stories to our leadership team. I could not live without Critical Mention. That’s the first thing I check when I get to the office and continue to check throughout the day.”
— Kari Garcia, Director of Communications, Allied Universal
