Critical Minute – What’s in a Symbol?

There’s a lot of buzz and imagery surrounding the new leader of the Catholic Church, Pope Francis. Images have emerged of the new leader: riding a subway, wading into a crowd… and now avoiding tradition and choosing a decades-old silver Fisherman’s Ring rather than a newly designed gold one.

These actions build on an image of the new pope. Most importantly, these images convey a “simple person.” The Name Francis – honors Saint Francis of Assisi, and was chosen because he was especially concerned for the well-being of the poor.

The new pope represents a flashback to an old-school view of the Catholic leaders as humble, soft-spoken clerics who walked commonly among their flock and led by example. He also carries traditional views that progressive Catholics question, such as an opposition to gay marriage and female priests.

The church is now looking to build a humble image – in order to preserve a faith held strongest in Latin and European regions of the world.

Francis is the first pope to be a Jesuit, to come from Argentina and the Americas, and to come from the Southern Hemisphere.

In an Easter Vigil several years ago, the now pope said there are two choices on faith: either we believe in the rock that is blocking the tomb, or believe that he is out of the tomb and is accompanying us.

These symbols give faith to hundreds of millions –

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Critical Minute – The Best of SXSW 2013

A week has passed since the final day of SXSW Interactive. As exhibitors, Critical Media had an exciting time showcasing Critical Mention’s listening platform for broadcast, social and online media– and video content strategies powered by Syndicaster and ClipSyndicate.

Our team of two kept busy – exhibiting all day, attending brand parties throughout the night and still having time to network and meet with clients & partners.

And their highlights from SXSW? Mashable and the New York Times.

The New York Times created word cloud portraits for attendees at the Trade Show.  Copies of portraits were also sent by email so you share them on social networks.  This was the best schwag available at SXSW – unless you had access to private parties with more lucrative gifts.

Mashable took a more disruptive approach, enlisting a feline meme celebrity, Grumpy Cat. Crowds lined up to take pictures of and with the frowning cat.

Both were high-budget projects but only one resulted in constant buzz, amateur and professional video and coverage from the likes of CNN….  Mashable and their Grumpy cat.

Lines even passed Slumdog Millionaire director, Danny Boyle, to see the event disrupter of the year.

How far would you go to get your message across to your target audience?

In the case of SXSW… the distance is limitless.

From the entire team at Critical Media, thank you for an unforgettable SXSW 2013!

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Critical Minute – State of the News Media 2013

Findings from Pew Research Center’s annual State of the Media 2013 report, released this morning, confirm the need for local newspapers to establish new business models for both advertisers and readers.

Digital advertising, subscriptions and multiscreen media are incrementally increasing revenue lost from print advertising. Publishers are also incorporating advanced analytics to measure the income from multiple sources and in turn, shifting content and advertising to those sources.

This is a very exciting shift for advertising pros, as local media buys across multiple screens are usually cheaper at the geo-level, and result in more targeted and better performing ads. PR pros can also leverage sponsored content and press releases as newspapers look for additional sources of revenue.

Additional advertising and content opportunities will only increase, as there are consequences for newspapers not diversifying offerings for advertisers. You can read more revenue and print advertising findings in the report on our blog. Print advertising lost another $1.5 billion in 2012 to dip below $20 billion/year for the first time since 1982.

According to the report “Nearly a third of US adults, 31% have stopped turning to a news outlet because it no longer provided them with the news they were accustomed to getting”. The report warns local newspapers to revise their business plans to account for a shrinking audience and incorporate additional advertising and subscription options through their existing readership.

Digital pay plans are boosting circulation revenue, and new lines of business like digital marketing services have formed. New revenue sources include:

· Mobile and multiscreen platforms where news consumers are headed.

·         Subscriptions. The report showed that 33 percent of the country’s 1,380 dailies “have started or announced plans for some kind of paid content subscription or paywall plan.”

·          “Other” efforts — digital marketing, events, contract printing and sponsored content.

According to the report, Google is now the leader is digital display advertising as well as search. It will be important for newspapers to measure new revenue sources from various ventures, and partnership, specifically monetizing their local content on the long tail.

If you wish to learn more, Critical Media’s Syndicaster group recently published a webinar “Tools to Maximize Your Video Monetization Strategy” which can be found on our blog.

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FTC’s new disclosure guidelines widely ignored, says Critical Mention study

Despite warnings from federal consumer regulators that brands need to clearly label sponsored content on social media channels, ambiguous disclaimers are actually on the increase, according to a Critical Mention study.

The Federal Trade Commission clarified rules on March 14 to address marketers’ increased focus on mobile and Twitter. Coverage of the report – “.com Disclosures: How to makeEffective Disclosures in Digital Advertising”was extensive in mainstream media, business and tech blogs, and even on TV, where the story was aired 19 times.

But a Critical Mention examination of Twitter marketing practices shows violations of a key component actually increased following the FTC announcement.

The FTC suggested advertisers disclose a sponsored message on Twitter by using three characters of the allotted 140: “AD:”

Alternatively, the commission said the word “sponsored” would work, but it would eat up nine characters.   What was not acceptable, the FTC noted in its report, was the ambiguous hashtag #SPON as a designator for sponsored content.

In the four days leading up to the FTC announcement, March 10-13, there were 1,701 uses of #SPON on Twitter.  In the subsequent four days, March 14-17, the practice actually increased, to 1,922 mentions of #SPON.

You’d think the fear of a fine and public humiliation for consumer confusion would have immediately pushed publishers of sponsored content to adopt the AD: disclosure.  It didn’t, at least so far.

If the FTC took an NYPD approach to this, slapping tickets on those who use a cell phone or fail to buckle their seat belts while driving, the fines would quickly end sequestration.

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Shark Tank’s Corcoran tells entrepreneurs to ‘knock off’ Papa John web site

If the webmaster at Papa John’s International, Inc. ever wants to raise venture capital for a pet project, he’s got a friend on Shark Tank.

Barbara Corcoran, the New York real estate agent turned television VC, advises small business owners to model their web sites after the Louisville-based pizza parlor franchisor.

“I take Papa John’s pizza, their web site, and I do a knock off on it for every one of my entrepreneurs,” Corcoran said last week at a WCBS Radio event hosted by Joe Connolly of The Wall Street Journal.

Corcoran, whose sits alongside Mark Cuban on the ABC reality show, lauded the simple design of the pizza chain’s web site and the fact that it contains numerous “Buy” buttons.

“It doesn’t spend any time saying, “learn about us” (or) “know who we are,” added Corcoran. “I don’t care who you are. I just want to order my pizza.”

Shark Tank dominates ABC’s Friday night line-up, with 6.88 million viewers and a 2.0 key demo rating for adults 19-49, according to Nielsen.

Earned media comes from unexpected places. Attendees at the WCBS event and the radio audience listening to Connelly’s recap the next day have a new-found respect for Corcoran’s savvy as a small business mentor, and for Papa John’s ability to sling pies through digital magic.

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April Fool’s Reminder: You Can’t Spell Prank Without PR

This is the time of year marketers often turn to their colleagues in PR for help executing clever April Fool’s Day pranks.

Brands like Google have made it part of their personality to elicit a chuckle while allowing employees to demonstrate that even nerds know how to have fun. We loved the video showing how to use the fictitious Gmail Motion to open and read email using hand gestures. The clip has been viewed 7.4 million times.

Sometimes pranks go awry.

Executives at the press release wire services are somber when describing their tribulations over April Fool’s Day.

Content distributed over the commercial newswires is auto-published on many news portals and show up alongside journalist-written articles by AP, Reuters, Dow Jones, Bloomberg and other reputable sources.

That means there’s no editor placing big red disclaimers atop the releases that are bogus.

It also means that a small minority of gullible news consumers – and even a reporter or two – will fall for something as patently ridiculous as the April 1, 1996, release about Taco Bell buying the Liberty Bell to help erase the U.S. budget deficit.

Since that incident, management at top news organizations have made it clear to the commercial newswires: no hoax press releases are acceptable.

Of course, press releases are just one way professional communicators tell their stories. Brands now have myriad owned and social media channels through which April Fool’s jokes can be orchestrated.

Perhaps the most important question is not how, but why.

For the PR pro asked to carry out an April Fool’s Day prank, it’s well worth examining whether there’s any chance of damaging important relationships with those who don’t get the joke. Protecting the reputation of a brand is a 365-day-a-year job that should not take a holiday on April 1st.

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Media focus on bone marrow registry hailed

By Jesse Ross

Critical Mention gets many “find my clip” requests from clients who are not subscribers of our self-service platform, but would like to obtain broadcast footage for various reasons.

These reasons range from viewing coverage of a company mentioned by Bloomberg to obtaining a shareable, playable video file of a child athlete whose game was covered on a local newscast.

We even received an inquiry from a motorist interviewed by a network local affiliate for skidding off the road during a blizzard.

Sisters Adrienne Bradshaw (left) and Sabrina Sawyer

Last week, I fielded a request from a woman named Adrienne Bradshaw, which started off as a standard, nothing-out-of-the-ordinary request for a CNN interview on Robin Roberts, the ABC Good Morning America anchor who underwent a bone marrow transplant to treat myelodysplastic syndrome. Unfortunately, the coverage was from all the way back in September and had already expired in our platform.

After sending a couple of emails back and forth regarding some other options that Critical Mention offers for obtaining expired footage, I learned that Adrienne is a chemotherapy patient and had sent in the request because being on national television has been one of her favorite memories. Her bright disposition caught me off guard after learning about her health struggles, and the email exchange was extremely moving.

She wrote, “There has been some sunshine even during my health trials. That interview was truly one of them and I had more sunshine just yesterday.  I was featured in the Living section of The Atlanta Journal-Constitution.”

The AJC profile included a photograph of Adrienne and her older sister, who saved her life by giving her stem cells. After reading the article I learned that, not only has Adrienne survived cancer once, but THREE times, she also volunteers with the Be the Match Foundation.

The article was about how Roberts has helped raise awareness of the importance of stem cell and bone marrow transplants in the minority community, and how more participation in the registry is needed to bolster the pool of potential donors.

I wrote back to thank Adrienne for passing along the inspirational AJC article and told her that my aunt had always told me everything happens in threes — and that I hope, in her case, this holds true.

She responded, “You’re aunt is absolutely right! Three strikes and cancer is out!”

Well, Critical Mention wanted to give Adrienne her third featured story. It might only be a blog post, but we think her positive attitude on life deserves to be celebrated and shared.  We’d also like to give a shout out to Adrienne’s remarkable sister, Sabrina Sawyer, for saving her life.  Thank you, Adrienne, for sharing your inspiring story with us.

For those interested in learning more about the Be the Match Foundation, the web site is www.marrow.org

(Photo by Phil Skinner, Atlanta Journal-Constitution)

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How vexing is Wikipedia to PR pros? Survey says…

It’s the sixth most visited site in the world, according to Alexa.

Wikipedia is a powerful channel that reaches every corner of the globe. Kids cheat on their homework using Wikipedia. Professional knowledge workers — from librarians to investment bankers to journalists — use the open-source database to research every topic imaginable.

But when factual errors or more subtle content issues impact the reputation of organizations, their public relations counsel is often stymied by the lack of a traditional organizational structure at Wikipedia and sometimes snarky responses from the 1,400 administrators authorized to make changes to the millions of pages of content.

Marcia W. DiStaso, an assistant professor of PR at Penn State and senior research fellow with the Arthur W. Page Center, fielded a survey this week to PRSA members to determine how Wikipedia impacts their work. Here’s a link to the questionnaire.

If you’re flummoxed by the following paragraph in the FAQ section of Wikipedia — under the headline “Am I allowed to edit articles about myself or my organization?” — you are not alone.

You are discouraged from writing articles about yourself or organizations (including their campaigns, clients, products and services) in which you hold a vested interest. However, if you feel that there is material within an existing article which is incorrect, or not neutral in its tone, please point this out on the article’s talk page. Likewise, if you have content which you think should be added, please discuss this on the talk page. Editing articles that you are affiliated with is not completely prohibited; you may do so as specified within the COI guideline, but you must follow our policies. Note that the guideline very strongly discourages direct article editing if you have a financial conflict of interest; see WP:NOPAY. You are expected to allow other editors to revise your contributions as they see fit. If you follow our basic rules, your edits may be accepted by the community; if you don’t, they may be reverted. You may end up being blocked if you attempt to insist on your version or otherwise thwart the collaborative efforts of your peers to reach a version of the article based on the consensus of the community.

We encourage you to complete DeStaso’s survey. The deadline is Friday.

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The Sinkhole Industry Needs PR Professionals

Millions of Floridians and countless more potential residents consider various environmental factors that may affect their residency: hurricanes, pythons, hot summers, and now: sinkholes.

Decades of extreme weather, explosive development, unregulated aquifer pumping and phosphate mining have advanced Florida’s karst topography to a new age of media attention.

Florida sits on limestone with a layer of clay on top. The underground water of karst topography carves out expansive channels and caves that are susceptible to collapse from the clay surface. This collapse forms a sinkhole.

Geologists have since taken the business case to insurance companies and homeowners: forming a new industry of geotechnical engineering. Ground penetrating radar is used to detect sinkholes and in some cases, preventative measures can be taken to reinforce the structure of a home. However, these inspections are generally not required by building codes, and are primarily only done to obtain Sinkhole Insurance.

Enter the PR professional. If sinkholes can be detected and even prevented – could proper media attention quell the negativity publicity now facing Florida from future residents and visitors?

Let us know your recommended PR strategy for Florida on our Facebook page.

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Critical Minute – Snowquester brand six times more viral than Saturn in TV storm coverage

The Twitter-inspired Snowquester brand is running rings around The Weather Channel’s name for this week’s massive Midwest and Mid-Atlantic snow storm, Saturn.

A Critical Mention study of coverage containing the term snowquester on U.S. TV station March 5 and today found 122 mentions across local affiliates and national cable channels.

Comedy Central’s Daily Show with Jon Stewart mentioned snowquester, as did Piers Morgan on CNN and even the Christian Broadcasting Network’s 700 Club.

The Washington Post’s Capital Weather Guys blog gave the first mass-media amplification of the term early Tuesday, after hearing about the moniker from reader Phil Yabut.

Snowquester is a decidedly inside-the-Beltway orientation for a storm that had already dumped snow across dozens of states before targeting Washington. It also came days after The Weather Channel had already branded the weather system as Saturn.

Shoveling into the data, though, we find that few media outlets other than The Weather Channel were getting excited about referring to the snow storm as Saturn. Of the 291 mentions of Saturn in conjunction with snow on U.S. TV March 5 and today, all but 24 were on The Weather Channel.

So snowquester was used six times more by third-party TV stations than the ringed planet.

On Twitter Tuesday and today, snowquester has been used 1,431 times versus 801 for Saturn. Out of those, more than 300 had been tweeted by The Weather Channel or re-tweeted by their followers.

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