Getting Started

What are the operating system and browser requirements?

The Toolbar can be used on Windows XP with Internet Explorer 6.x and Internet Explorer 7.x. Please see the list of known issues below.

How do I install the Toolbar?

Follow these steps to install the toolbar:

1.       Download the installation executable file (Setup.exe)

2.       Double click the Setup.exe file to start the installation.

3.       At the Critical Mention Toolbar Options dialog box either check the 'login from company intranet' checkbox if you are logging in from your corporate intranet (if your company is subscribed to CTV Intranet) or enter the username and password that was provisioned for you. Click Next.

4.       Continue through the rest of the standard installation screens and complete the installation process

5.       Launch a new Internet Explorer browser window

6.       Click on the Login button on the Critical Mention Toolbar and enter the username and password that was provisioned for you. You should see the entire toolbar including the search box

Toolbar Features

Is the Toolbar available for browsers other than Internet Explorer?

No. Currently, the Toolbar is available only for Internet Explorer.

How do I delete my search history?

Please follow these steps to delete your search history.

1.       Click on the dropdown next to Critical Mention logo on the Toolbar

2.       Select 'Clear Search History'

How do I access my Options settings?

There are two different methods to access your Options.

1.       Click on the dropdown next to Critical Mention logo on the Toolbar

2.       Select 'Options'

OR

Click on the Options button on the right-end of the Toolbar

How do I search using the Toolbar?

Enter the search term(s) in the search text field and press Enter or click on 'Search TV' button

What is the 'My CTV' button for?

The Toolbar works only for users that have subscribed to at least one of the following products from the CTV suite : CTV Pro and CTV Intranet. Clicking 'My CTV' takes users to the application that they have subscribed to.

Troubleshooting

Why can't I see the CTV Pro window open up when I try to search using the Toolbar?

Your browser might be blocking popup windows from Critical Mention. Please change your browser settings to allow popups from http://www.criticalmention.com.

NOTE: CTV Pro will always open in a new window

Why can't I run/save the executable file?

Please check your browser security settings for downloading content. You might see a prompt from the browser regarding the download.

Why don't I see the search box and other buttons?

This happens when the username and password combination provided is not valid. In this case the Toolbar shows a login button. Please verify that your username and password combination is valid.

I forgot my password. How do I get a new password?

If you forget your password, go to your Options and click on 'Forgot your password' link. Enter your username in the browser window that opens up and click on 'go'. Your password will be reset and you will receive an email with the new password.

Known Issues

• Doing an exact phrase search from the toolbar search box (i.e. by putting one or more words in quotes) is currently not supported and may lead to unexpected or inaccurate results


• On Internet Explorer 7, when you open the browser window each time, you have to click on the toolbar itself for it to show up in its entirety


• Even if the userid and password combination entered during installation is valid, the toolbar does not consistently show up in its entirety upon opening a new browser window. The workaround in this case is to click on the Login button and enter the userid and password and click Save.